FAQs

Do you offer curbside pick up?

Yes, curbside is available for beer purchases only.

Curbside hours:

Monday - Thursday 5:30p-10p

Friday - Sunday 11a-10p

In the notes section of your order, please put car make and model.  When you arrive at the taproom, park in designated spots in our main parking lot by the front door, and call (513) 836-9733 when you have arrived and have your name & order number ready to go.  Must be 21 to purchase beer.  IDs will be checked upon pick up.

What's the return/exchange policy?

If you are not completely satisfied, please let us know and we will make every effort to fulfill your request.  We accept exchanges and returns up to 60 days past original purchase date.  We do not refund original shipping charges.

Where else can I buy MadTree merchandise?

Merchandise can also be purchased at the MadTree taproom, open seven days a week.

How long does it take to get an order?

All orders are processed in 5-7 business days and are shipped via USPS.  Shipping times range depending on the item.

Does MadTree sell gift cards?

Yes. Gift cards may only be used in the MadTree taproom for beer, Catch-A-Fire Café, and merchandise purchases. They cannot be used for online merchandise purchases. A physical gift card will be shipped to the address provided.

You visit the taproom to purchase a gift card of a different value than $25, $50, or $100.

What size shirt should I purchase?

Our shirt sizes run small, so be sure to check out the sizing charts. Also, if you're not quite sure you can check the shirts out in person at the taproom. Shirts will shrink in the wash and cannot be returned/refunded once they have been washed.